You can pay conveniently and safely. We accept Mastercard, Visa, Visa Electron, Postepay and all major credit and debit cards in circulation.
· If you already have a PayPal account, identify yourself with your e-mail and password and confirm the payment.
· If you do not have a PayPal account, you can pay using your credit / prepaid card as an unregistered PayPal user:
in this case it will be sufficient to select the type of card, fill in the necessary data (the same risks as for payment by credit card) and confirm the payment.
When the payment is credited to us, the package is shipped within two working days. If you return the goods to us, the amount of your order will be refunded to your PayPal account (or your credit card if you are a non-registered PayPal user).
PAYMENT IN CASH (ONLY IN ITALY)
You can pay cash on delivery up to a maximum amount of 999.99 euros.
This service has a surcharge of € 3.5.
Can I choose the shipper?
The shippers used are unquestionably chosen by inDigo srl based on the destination.
All shipments, in Italy and around the world, are traceable wherever possible. At the time of shipment, the Customer receives the name of the courier, and the tracking number, in order to follow the progress of the shipment. In some cases, the order could be shipped with a non-traceable system. The courier does not deliver to PO boxes, personal mailboxes, or dislocated military bases (APO / FPO).
I would like information on EXTRA EU shipments?
As required by law, all non-EU shipments are accompanied by an invoice, which indicates the value of each item in Euro. Discounted items will show discounted prices. In any case inDigo srl will declare a value different from the real one, or the goods as a gift. Customs fees are charged to the customer.
In any case, for tax reasons, inDigo srl does not ship the goods to an address with a different country than the one registered in the billing address (eg: an order can be sent to Milan even if performed by a customer resident in Rome, but cannot be shipped outside Italy).
How do I behave if the package is tampered with? Can I accept the package "with reserve", or refuse it?
In the event that this condition occurs, the Customer must promptly open a claim with the courier who made the delivery, accepting it with reserve or refusing it and specifying in writing the reason at the time of signing. Subsequently it is advisable to send an e-mail to our customere service that will activate to provide maximum support: email@example.com
What happens if I am absent from the various proofs of delivery and I do not provide support and collaboration to facilitate the delivery of my order?
In the event that the order is not delivered due to lack of cooperation from the Customer (incorrect or absent delivery address, wrong or absent telephone number), as per commercial agreements, the package could be returned to inDigo srl at customer charges, including any costs that inDigo srl incurs for the return of the goods. These costs will be deducted from any refund.
How can I monitor and control my orders?
If you are registered on the site and have access credentials, you can log in and enter your reserved area. From the Orders section you can search for your order and check its status.
Alternatively you can request information by sending an e-mail to firstname.lastname@example.org or by calling the toll-free number 800.75.79.77, it will be important to provide the order number that you find in your profile in the Orders section
How can I change an order?
An order can only be changed if it is not already in a shipping status. Any changes must be communicated via email: email@example.com
How can I return an item?
If you are registered on the site and have access credentials, you can log in and enter your reserved area. From the Orders section you can search for your order and select the product for which you wish to make a return request. Once the request is received, ingogo will send you confirmation of receipt. Attention: the return is only possible within 30 days of receipt of the products, after this deadline, it will no longer be possible to return any item.
Alternatively you can send an e-mail to firstname.lastname@example.org or call the toll-free number 800.75.79.77, it will be important to provide the order number that you find in your profile in the Orders section or in the delivery voucher you found in the shipment receipt.
Important information regarding the return of products.
Products can be returned within 30 days from the date of delivery of your order. The products must be returned in the same condition in which you received them, complete with labels and any original boxes or packages, and they must never have been worn.
Shipping address for return to Italy: LOGISTICA INDIGO SRL - Via Francesco Albanese, 9 - 74015 Martina Franca (Ta) - Italy
Change an item
I changed my mind and want to change my item to a different size / color.
The request for the change of item or size must be made by sending an e-mail to: email@example.com within 30 days of receipt of the product.
Remember that all orders with a minimum cost of 100 euros made directly on our official website and delivered in Italy, can use the "FREE ARTICLE CHANGE" service to request the following email: firstname.lastname@example.org
It is not possible to change sizes or replace items with different models. If you wish to replace the product you must activate the return of the first purchase made and execute a new order.
Return shipping address: LOGISTICA INDIGO SRL - Via Francesco Albanese, 9 - 74015 Martina Franca (Ta) - Italy
When and how will I receive a refund for the goods I returned?
The refund will be made as soon as the return arrives at our warehouse and the products will be checked, usually within 2 working days from the date of acceptance of your return. The return shipment will be your responsibility, the cost is € 5 and will be deducted from any final refund.
The repayment times are as follows:
PayPal will make the refund within 7 working days from when you will receive our confirmation email. The time required to view the refund depends on the institution that issued the card. You can check the refund on your account online or by contacting the institution that issued your credit card.
the refund will be visible within 24/48 hours from when you will receive our confirmation email.
the refund will be made by bank transfer to a bank or post office account: tell us your account details (account holder and IBAN code) at the time of sending the return request by e-mail. The sum refunded will be visible in a few days on your bank statement. You can check the refund on your account online or by contacting your bank.
our bank will refund within 7 working days from when you receive our confirmation email. You can check the refund on your account online or by contacting your bank
Delivery by Courierdelivery within 2-4 working days